OUTBOUND SERVICES
IVR Voice menu
With the help of an IVR you will be able to process extensive numbers of inbound calls without hiring more staff. Modern virtual phone numbers combine IVRs with advanced call routing systems, capable of processing multiple telephone lines with forwarding to any device. Setting different forwarding models helps to maximize accessibility, while such options as music/messages on hold improve caller retention when they are waiting in a queue.
Ordering service
We are able to take your online orders for your product or services by either interfacing with your website or by creating an order form for you. Either way, you are free to run your business while we handle the phone orders for you. And remember…we are here 24/7 so even if your business is closed for the night or the weekend, we are available to capture those sales!
Mystery shopper
A well-planned telephone mystery shopping program can yield invaluable data about how your customers view the quality of your call center service interactions. Your call center representatives are the front line of your business – accepting orders, resolving issues, and answering product questions. Consistently outstanding customer service can set your establishment ahead of the competition.
Surveys
GCC’s Customer Satisfaction Survey programs are designed to provide you with an objective and highly accurate measuring tool for gauging the level of customer satisfaction with your products, services, and call center interactions.
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